Refund policy

Returns and exchanges

For hygiene, skincare, haircare and personal care products cannot be returned or exchanged once they have been opened or accepted. This is how every product we sell stays sealed and safe.

Check your order when it arrives

• Open your parcel while the courier is with you.
• If anything is damaged, wrong or missing, hand it back on the spot.
• If you paid by card, the refund for what you hand back reaches your card within 10 business days. Banks can take a little longer.

If you find a defect after delivery

• Message us on WhatsApp or Instagram within 7 days of delivery, with your order number and what is wrong. A photo helps.
• Items must be in their original packaging.
• Once we approve the return, we tell you how to send it back. Return shipping is paid by the customer.
• Refunds take 7 to 10 business days after we receive and check the item, and go back to your original payment method.
• Shipping fees are not refunded.

Need help?

If your refund has not arrived within 15 business days, or anything else is not right with your order, message us on WhatsApp at +20 104 158 9833 or email hello@premiashop.com, and we will sort it out.